Senior Call Center Specialist — Hybrid & Growth-Driven

Window Nation; Fulton (MD); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Window Nation in Fulton, MD is seeking a customer-focused Call Center Agent to handle a high-volume mix of phone calls and chats. You will qualify leads, schedule appointments, and support the sales team while upholding accuracy and team standards.

This role offers a potential hybrid work setup, with in-office presence required as needed, and opportunities to grow professionally within a fast-growing company that values inclusion and performance.

Qualifications

• 1+ years in a customer service- or sales-oriented role.
• 6+ months in a call center environment.
• Proficiency with Microsoft Office is a plus.

Responsibilities

• Make and receive over 30 calls per hour.
• Schedule and manage appointments for the sales team.
• Qualify leads and determine eligibility per lead requirements.
• Assist with chats and emails across channels as needed.
• Support leadership with reports and training.

Skills

Customer service

Call center

Phone sales

Team player

Education

High School Diploma / GED

Tools

Microsoft Office

Dynamics 365

Job description

Window Nation in Fulton, MD is seeking a customer-focused Call Center Agent to handle a high-volume mix of phone calls and chats. You will qualify leads, schedule appointments, and support the sales team while upholding accuracy and team standards.

This role offers a potential hybrid work setup, with in-office presence required as needed, and opportunities to grow professionally within a fast-growing company that values inclusion and performance.