Strategic Branch Leader: Grow Deposits & Service

Valley Bank; Fairfield (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Valley Bank is seeking a Branch Manager I to lead day-to-day branch operations, drive performance, and deliver exceptional service to consumers and small business clients. You will set strategic direction, coach staff, manage deposits and revenue, and ensure strong customer experiences aligned with standards.

You will foster a customer-centric culture, identify growth opportunities, and develop sales strategies to expand market share while maintaining compliance and operational excellence across

Qualifications

• High School diploma or GED and 3 years of related managerial experience.
• Knowledge of branch operations and sales–customer service skills.
• Excellent verbal and written communication skills.
• Ability to lead, coach, and develop a team.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Skills

People leadership

Sales management

Customer service

Staff coaching

Sales targets

Communication

Education

High School diploma or GED

Job description

Valley Bank is seeking a Branch Manager I to lead day-to-day branch operations, drive performance, and deliver exceptional service to consumers and small business clients. You will set strategic direction, coach staff, manage deposits and revenue, and ensure strong customer experiences aligned with standards.

You will foster a customer-centric culture, identify growth opportunities, and develop sales strategies to expand market share while maintaining compliance and operational excellence across