Growth‑Driven Assistant Store Manager

Community Choice Financial Family of Brands; South Carolina; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Educational reimbursement program

Company match 401(k) plan

Life and AD&D Insurance

Discount Marketplace access

Paid time off 12 days

Job summary

TitleMax in Barnwell, SC seeks an Assistant Store Manager to lead daily operations, support customers with financial services, and drive sales while maintaining compliance and safety standards.

You will supervise staff, manage accounts, and coordinate community outreach, with a focus on growth, leadership development, and high service quality. This role requires in-person work, a valid driver's license, and weekend availability.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service experience

Supervisory experience

Verbal and written communication

POS and computer skills

Driver's license and vehicle

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Barnwell, SC seeks an Assistant Store Manager to lead daily operations, support customers with financial services, and drive sales while maintaining compliance and safety standards.

You will supervise staff, manage accounts, and coordinate community outreach, with a focus on growth, leadership development, and high service quality. This role requires in-person work, a valid driver's license, and weekend availability.