Store Leader in Training: Assistant Manager Path

Ccffamilyofbrands; Sumter (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key holder program enrollment

Performance-based advancement

Educational reimbursement

Medical insurance with telemedicine &

401(k) and Roth 401(k) with company 2

Life and AD&D insurance

Comprehensive voluntary benefits (dENT

Employee Assistance Program (mental/bi

Exclusive retailer discounts

Paid time off (12 days first year)

Job summary

TitleMax in Sumter, SC seeks an Assistant Store Manager to support customers with financial needs and manage day-to-day store operations. You\'ll grow leadership skills through hands-on account management, customer outreach, and risk management while driving performance in a fast-paced environment.

You will participate in on-the-job training, advance through a supportive program, and contribute to a multi-brand career path across the CCFFamily of Brands.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver\'s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Skills

Customer service

Sales

Supervisory experience

Communication skills

Phone usage

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Sumter, SC seeks an Assistant Store Manager to support customers with financial needs and manage day-to-day store operations. You\'ll grow leadership skills through hands-on account management, customer outreach, and risk management while driving performance in a fast-paced environment.

You will participate in on-the-job training, advance through a supportive program, and contribute to a multi-brand career path across the CCFFamily of Brands.