Growth‑Driven Assistant Store Manager

CCF Family of Brands; Duncan (OK); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training and onboarding

Learning & development programs

Career advancement opportunities

401(k) with company match

Dental, vision, and life insurance

Job summary

CCF Family of Brands is seeking an Assistant Store Manager at our Duncan, OK location. You will support customers with financial services, manage daily store operations, and help develop staff to meet performance goals.

The role emphasizes risk assessment, customer relationships, and on-the-floor leadership. Strong communication, leadership, and retail experience are essential for success in a fast-paced environment.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging partnerships and hosting in-store/community events.

Skills

Verbal communication

Written communication

Customer service

Leadership

Phone proficiency

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands is seeking an Assistant Store Manager at our Duncan, OK location. You will support customers with financial services, manage daily store operations, and help develop staff to meet performance goals.

The role emphasizes risk assessment, customer relationships, and on-the-floor leadership. Strong communication, leadership, and retail experience are essential for success in a fast-paced environment.