Store Operations Lead - Sales, Merchandising & Service

R301US Hibbett Retail, Inc.; Duncan (OK); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett Retail, Inc. in Duncan, Oklahoma seeks an Assistant Manager to support the Store Manager in day-to-day operations and administration. The role covers selling, merchandising, scheduling, and customer service, with supervisory responsibilities in the Manager's absence.

You will be knowledgeable in each product area, uphold policies, and promote merchandise while ensuring outstanding customer experiences in a fast-paced store environment.

Qualifications

• Experience in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in recruiting, training, and evaluation of store personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure high quality customer service per the customer service manual.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Retail experience

Customer service

Interpersonal communication

Team leadership

Attention to detail

Multitasking

Job description

Hibbett Retail, Inc. in Duncan, Oklahoma seeks an Assistant Manager to support the Store Manager in day-to-day operations and administration. The role covers selling, merchandising, scheduling, and customer service, with supervisory responsibilities in the Manager's absence.

You will be knowledgeable in each product area, uphold policies, and promote merchandise while ensuring outstanding customer experiences in a fast-paced store environment.