Growth & CX Strategy Leader (Senior Manager)

Advanced RPO; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Advanced RPO in Charlotte seeks a Sr. Manager, Commercial Growth & Customer Experience to lead the revenue growth agenda and customer experience strategy across the commercial organization.

You will partner with Sales, Marketing, Operations, and IT to elevate the end-to-end customer journey and strengthen loyalty. The role directly leads Inside Sales, Creative Sales, Business Development, and Design & Digital Content teams, aligning with Field Sales and Marketing to drive demand, win

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field preferred.
• Five+ years of progressive leadership experience in sales, business development, customer experience, marketing or related function.
• Experience leading teams in B2B, manufacturing or similar environment preferred.
• Proven ability to grow revenue and improve customer experience through cross-functional initiatives.
• Strong analytical skills using customer, sales and operational data.

Responsibilities

• Develop and execute commercial growth plans focused on new customer acquisition and repeat purchasing.
• Lead Inside Sales, Creative Sales, Business Development, and Design & Digital Content teams.
• Partner with Field Sales and Marketing to drive demand and convert opportunities into revenue.
• Define and monitor customer experience initiatives across operations teams.
• Drive improvements in CRM, ERP, and data visibility to support commercial goals.

Skills

Commercial leadership

Team coaching

Cross-functional partnerships

Customer focus

Strategic thinking

Data-driven decision making

Education

Bachelor’s degree in business/marketing/communications

Tools

CRM

ERP

E-commerce platforms

Marketing automation

Job description

Advanced RPO in Charlotte seeks a Sr. Manager, Commercial Growth & Customer Experience to lead the revenue growth agenda and customer experience strategy across the commercial organization.

You will partner with Sales, Marketing, Operations, and IT to elevate the end-to-end customer journey and strengthen loyalty. The role directly leads Inside Sales, Creative Sales, Business Development, and Design & Digital Content teams, aligning with Field Sales and Marketing to drive demand, win