Chief CX & Growth Architect

Phoenix Court Group; East Providence (RI); Hybrid; USD 180,000 - 280,000; Full time

Job summary

MOO is seeking a VP of Customer Experience to lead the next evolution of our customer and commercial strategy. This role will own the growth of our Managed Services business, lead our Customer Service and Revenue Operations organisations, and set the strategy for how we create a differentiated MOO experience across the end-to-end customer journey.

Reporting to our Chief Commercial Officer, you’ll lead an organisation of approximately 120 people across the US, UK and South Africa, with senior

Qualifications

• Strong strategic thinking and ability to turn complex problems into clear choices.
• Deep customer obsession and ability to translate insights into strategy and operations.
• Experience identifying growth opportunities through segmentation, economics and market potential.
• Ability to lead senior leaders across Sales, Service and RevOps.
• Proven skill in influencing multiple teams and driving alignment beyond direct control.
• Interest in how technology and AI can reshape customer experience.

Responsibilities

• Own strategy and performance of MOO's Managed Services business.
• Define differentiated end-to-end customer experience and set CX principles.
• Lead Customer Service performance and direction, balancing cost and customer outcomes.
• Build Revenue Operations capabilities including demand generation and enablement.

Skills

Strategic thinking

Customer obsession

Growth strategy

Cross-functional leadership

Org-wide influence

Tech & AI affinity

Job description

MOO is seeking a VP of Customer Experience to lead the next evolution of our customer and commercial strategy. This role will own the growth of our Managed Services business, lead our Customer Service and Revenue Operations organisations, and set the strategy for how we create a differentiated MOO experience across the end-to-end customer journey.

Reporting to our Chief Commercial Officer, you’ll lead an organisation of approximately 120 people across the US, UK and South Africa, with senior