Call Center Manager

Filetwigbay; Charleston (WV); On-site; USD 89,000 - 124,000; Full time

Job summary

CareFirst Medical seeks a Call Center Manager in Charleston, WV, with around 7 years of experience to lead sales and marketing initiatives. This full-time role emphasizes ownership, momentum, and delivering measurable results.

You will analyze performance metrics, coordinate cross-functional launches, and drive upsell/renewal conversations while mentoring the team. A strong portfolio of work samples is expected and a flexible schedule is offered.

Qualifications

• 7+ years in sales/marketing leadership or call center management.
• Experience leading in a Charleston, WV market.
• Proven ability to translate data into actionable decisions.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets.
• Coordinate cross-functional launches with creative, product, and operations.
• Close the gap between marketing promises and sales delivery.
• Pair retention insights with data to rank hot leads.
• Drive upsell and renewal conversations with existing accounts.
• Cultivate referral channels and partnerships in Charleston.
• Place CareFirst Medical in sales/marketing conversations buyers trust.
• Mine teamwork data for compelling stories that win meetings.

Skills

Leadership

Storytelling

Market ownership

Portfolio/work samples

Process judgment

Job description

CareFirst Medical wants a Call Center Manager who knows that the best Technical Support is the kind a buyer never notices working. With 7 years of experience under your belt, you'll step into a full-time position paying $89,000 - $124,000 where ownership and momentum matter.

Key Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Coordinate cross-functional launches with creative, product, and operations
• Close the gap between what marketing promises and sales delivers
• Pair Customer Retention insight with gut feel to rank the hottest leads
• Drive upsell and renewal conversations with existing CareFirst Medical accounts
• Cultivate referral channels and strategic partnerships in Charleston
• Plant CareFirst Medical in the sales marketing conversations buyers already trust
• Mine Teamwork data for the quietly-excellent story that wins the room

What You'll Bring

• Comfort owning sales marketing decisions in a WV market
• Storytelling instincts that turn data into a decision
• 6 years that taught you which corners can be cut
• A portfolio or work samples that demonstrate your sales marketing expertise
• 6 years of learning when to trust the process and when to break it

Where most sales marketing vendors automate the easy parts, CareFirst Medical tackles the hard ones, from a deadline-driven headquarters in Charleston, WV. Mentorship goes both ways at CareFirst Medical, and seniority never means having all the answers.

For your 8 of Problem Solving, expect $89,000 - $124,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

No cobwebs here: this sales marketing listing was confirmed open this morning.

The version of you that already works at CareFirst Medical is just one application ahead.