Call Center Manager — Ownership, Growth & ROI (MD)

Premier Health Systems; Gaithersburg (MD); On-site; USD 107,000 - 166,000; Full time

Job summary

Premier Health Systems in Gaithersburg, MD is building a strong revenue team and seeks a Call Center Manager to anchor it. This internship role offers a substantial salary range and clear growth, with real ownership over work and a fast-paced, data-driven environment.

You will lead outbound and CRM handoffs, own relationships in Maryland, and drive demand forecasting and ROI reporting to guide investments. The role emphasizes documentation, cross-functional collaboration, and a results-driven

Qualifications

• 6+ years using Genesys Cloud in a sales/marketing context.
• Excellent written and verbal communication skills.
• Clarity of thought reflected in tidy documentation.

Responsibilities

• Write follow-ups that get answered.
• Own the handoff doc ensuring nothing falls between outbound calling and CRM.
• Maintain MD relationships and lead generation momentum.
• Tune ad creative to improve cost-per-lead.
• Forecast demand and align marketing investment with sales objectives.
• Monitor competitor pricing in MD.
• Report attribution and channel ROI to inform budget cycles.
• Own the funnel from first click to closed-won.

Skills

Genesys Cloud

Written & verbal communication

Documentation

Sales & marketing

Job description

Premier Health Systems in Gaithersburg, MD is building a strong revenue team and seeks a Call Center Manager to anchor it. This internship role offers a substantial salary range and clear growth, with real ownership over work and a fast-paced, data-driven environment.

You will lead outbound and CRM handoffs, own relationships in Maryland, and drive demand forecasting and ROI reporting to guide investments. The role emphasizes documentation, cross-functional collaboration, and a results-driven