Growth Architect: Scale Revenue & Retention

Navan; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Parental leave

Healthcare

Flexible vacation

401k

Job summary

Navan is seeking a Senior Director, Growth to lead and scale our high-velocity Scaled Sales and Account Management teams. You will oversee the end-to-end customer journey—from initial sign-up and velocity-driven sales activation to portfolio optimization and long-term revenue growth.

The role emphasizes data-driven velocity optimization, capacity planning, and cross-functional alignment to maximize net revenue retention.

Qualifications

• 7+ years of progressive leadership experience in Sales Leadership or Customer Success Management within a high-velocity SaaS or transactional B2B platform.
• Proven track record of managing sales funnels and optimizing the transition from trial/activation to recurring retention.
• Experience structuring specialized sales teams and designing cross-functional alignment mechanisms.

Responsibilities

• Lead and scale Scaled Sales and Account Management teams.
• Oversee end-to-end customer journey from sign-up to long-term revenue growth.
• Drive velocity optimization, portfolio sizing, and density planning for max net revenue retention.
• Redefine handoff criteria and incentives to align hunting and farming efforts.
• Coach leaders and reps to emphasize customer hygiene, adoption metrics, and expansion.

Skills

Sales leadership

Account management

Operations optimization

Data-driven decision making

Coaching & mentoring

Incentive design

Cross-functional alignment

Portfolio segmentation

Capacity planning

KPI / metrics tracking

Job description

Navan is seeking a Senior Director, Growth to lead and scale our high-velocity Scaled Sales and Account Management teams. You will oversee the end-to-end customer journey—from initial sign-up and velocity-driven sales activation to portfolio optimization and long-term revenue growth.

The role emphasizes data-driven velocity optimization, capacity planning, and cross-functional alignment to maximize net revenue retention.