Growth Architect - Client Solutions Adoption & Expansion

J.P. Morgan

New York (NY)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

JPMorgan Chase is seeking a Client Solutions Experience Manager in Merchant Services to drive revenue by leading structured client conversions and accelerating commercial adoption across the product portfolio. You will implement connectivity strategies, own end‑to‑end execution from pilot readiness to GA, and translate pilot and pipeline performance into executive narratives.

You will oversee cross‑functional delivery with Product, Technology, Sales, and Commercialization, build dashboards, and

Qualifications

5+ years of experience or equivalent expertise in program management or performance optimization, client solutions architecture, product delivery, and/or technical program leadership
Proven ability to manage and implement operational effectiveness initiatives
Proven ability to lead complex, cross‑functional programs with multiple stakeholders and dependencies
Strong experience in program/project management disciplines (planning, governance, risk management, execution tracking)
Proven ability to operate within the product development life cycle and agile methodologies
Demonstrated ability to define and manage delivery frameworks, stage gates, and success criteria
Strong analytical capability with experience using data to drive decisions, prioritization, and outcomes
Ability to influence senior stakeholders and drive alignment across Product, Technology, Sales, and commercial teams
Excellent communication skills with experience delivering executive‑ready updates and decision materials
Experience defining and managing KPIs, OKRs, and performance dashboards tied to revenue and client outcomes

Responsibilities

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
Own end‑to‑end pilot lifecycle from readiness through execution to GA decisioning, managing scope, milestones, dependencies, timelines, and success criteria across multiple concurrent pilots/workstreams.
Establish and run pilot governance (stage gates/tollgates, go/no‑go decisions, risk thresholds, escalation paths), including weekly cadences, exec readouts, and risk reviews to drive alignment and accountability.
Maintain rigorous program management hygiene with structured plans, RAID logs, milestone/critical‑path tracking, and transparent reporting of progress, risks, and blockers.
Implements a product‑level collection strategy consisting of controls, financials, and resourcing needs
Drives adaptation and modification of our product‑line framework to ensure cross‑product priorities, sequencing, and trade‑offs are realized
Drive cross‑functional delivery execution across Product, Technology, Sales, and Commercialization—coordinating interdependencies, mitigating risks, and ensuring stability, onboarding readiness, and measurable pilot outcomes.
Own pilot measurement and insights by defining performance analytics (adoption, utilization, defects, revenue signals), building dashboards as the single source of truth, and translating data into executive‑ready narratives on scale readiness and blockers.
Convert pilots to scalable growth by validating solutions with real client use cases and technical stakeholders, aligning pilots to target client profiles/market readiness, and partnering with Sales/Product/Commercialization on pipeline conversion, pricing, repeatable GTM motions, and revenue realization.