Groups Sales Manager

Granlibakken Management Company, Ltd; California; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health & Life Insurance

Bonus Program

Paid Vacation

Profit Sharing

Pool & Gym

Meeting Space Discount

Lodging Rates

Food Discounts

Ski Resort Pass

Job summary

Granlibakken Tahoe is seeking a Groups Sales Manager to lead sales and execution of all group business, including conferences, retreats, meetings, weddings, and other events at the resort. You will develop customer relationships, manage inquiries, site visits, proposals, planning, and on-site coordination, acting as the group customer advocate across internal departments.

You will coordinate group plans with catering and related teams, ensure lodging availability and contracts, and oversee

Qualifications

• Experience: Minimum one-year hospitality or group sales or events experience preferred.
• Excellent guest service and communication in English skills required.
• Intermediateto advanced computer and typing skills required.
• Experience: Previous guest service and group sales experience preferred, but not essential
• Education: Bachelor’s degree in Hospitality preferred.

Responsibilities

• Manage the sales and execution of all aspects of group business at our resort (conferences; retreats; meetings; weddings; family reunions; banquets).
• Serve as liaison between customer and internal teams to ensure on-site coordination and deliverables.
• Coordinate all group plans and catering needs with required teams, ensuring on-site delivery of resort products and services.
• Generate program documents (room blocks, contracts, rates, BEOs, invoices, reports).
• Advise customers on status of tasks and coordinate changes as needed.
• Attend planning meetings and site visits; partner with client planning teams to resolve issues.
• Attend site visits and meetings; ensure meeting space, lodging setups meet customer expectations.
• Maintain knowledge of local attractions to offer add-ons.
• Perform other duties as assigned.

Skills

Guest service

Communication in English

Hospitality experience

Education

Bachelor’s degree in Hospitality

Job description

Job Summary

Thisposition will manage the sales and execution of all aspects of group business at our resort (conferences; retreats; meetings; weddings; family reunions; banquets), includingcustomer relationship development, inquiries/leads, site-visits, proposals, planning,day-to-day on-site coordination and exit/rebook strategies. You will also serveas group customer advocate and liaison to all internal operational departments.

Responsibilities

• Proactively work from inbound or outbound inquiry/communicationwith customer, build relationships, establish needs, profile groups,reference calendars for dates and update, ensure lodging availability,select and have rates approved, create contracts and get them signed, setand collect deposits, detail and get sign off on Banquet Event Orders,create and get sign off on diagrams, issue rooming lists or createindividual pay registrations (as applicable), collect second deposits.Then reconcile and issue final invoice and collect payment.
• Serve as liaison between the customer, customer experiencemanagement team, customer experience fulfillment team, customer experiencefacilities/venues team and other related teams.
• Assist with coordination of all customer group plans and related cateringneeds with all required teams. Ensure on-site delivery of resort productsand services according to customer group plans resulting in a positive customerexperience.
• Utilize relevant software for timely generation of necessaryprogram documents to include but not limited to create, update and editroom blocks, contracts, select the most appropriate room rates, BanquetEvent Orders, final invoices, post customer group reports and survey andchange logs.
• Advise customer on current status of their group’s tasks, includingitems pending and action items. Coordinate any changes necessary.
• Maintain program knowledge by attending planning meetings,conference calls, reviewing customer group files and banquet event ordersprior to guest arrival. Partner with customer’s group planning team toensure issues are identified and resolved.
• Attend site and planning visits, welcome receptions, pre-con andpost-con meetings, and any internal meetings related to security, parkingor production. Attendance is in person.
• Proactively resolve potential meeting space set up or lodging roomissues. Utilize available resources to meet customer requests or resolve customerissues. Ensure that meeting room requirements such as lighting,temperature, AV equipment, and furniture set ups meet customerexpectations.
• Maintaincurrent knowledge of local area, attractions and events, to offer as add-onsale experiences.
• Perform other duties as assigned.

Working Conditions

• Ability to walk at least 5 miles per work day, including stairs and uneven and icy ground
• Ability to carry loads of 25 pounds between venues and buildings
• Ability to change work days and times based on group activity at the resort

Qualifications

Experience: Minimum one-year hospitality or group sales or eventsexperience preferred.

Excellent guest service and communication in English skillsrequired.

Intermediateto advanced computer and typing skills required.

Experience: Previous guest service and group sales experiencepreferred, but not essential

Education: Bachelor’s degree in Hospitality preferred.

Pay Scale

$24.00 - 26.00 per hour - Groups Sales Managers earn a base hourly wage and have a commission agreement.

Benefits

Insurance - Health, Dental & Life (Full-Time only)

Bonus Program

Paid Vacation(Full-Time only)

Profit Sharing Plan (Full-Time only)

Pool, Gym & Recreation Use

Employee Meeting Space Rental Discounts

Employee Lodging Rates and Friends and Family Rates

Employee Food Discounts

Shared Gold Pass for California Ski Resorts

About Us

Granlibakken Tahoe is an ideal setting for both work and play. The privately-owned 74-acre resort features a number of conference and meeting spaces, hosts weddings, and offers visitors to North Lake Tahoe year-round lodging, amenities and activities for people to connect and collaborate with intention. Conveniently located in Tahoe City, yet secluded and peaceful, Granlibakken offers employees an opportunity to gain valuable skills while creating an authentic mountain retreat experience for travelers and groups alike.