Group & School Experience Coordinator

Merlin; BLOOMINGTON (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning & Advancement Opportunities

Job summary

Merlin Entertainments in Bloomington, MN is seeking a Schools & Group Coordinator to manage the full group reservation process—from initial inquiry to post-visit follow-up—while guiding schools, tour operators and other organizations through planning and booking. You will ensure a positive guest experience and build strong relationships to drive attendance and revenue.

The role blends customer service, group sales, event coordination, and marketing support; you’ll collaborate with operations and

Qualifications

• High school diploma or GED required; college degree preferred.
• 2+ years of customer service, hospitality, tourism, event coordination, sales support, or related experience.
• Experience handling reservations, guest inquiries, or inbound customer interactions is a plus.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent organizational and problem-solving abilities.
• Comfortable communicating with clients, conducting follow-up outreach, and supporting sales initiatives.
• Proficiency with Microsoft Office and other business systems.

Responsibilities

• Manage the complete group reservation process from initial inquiry through post-visit follow-up.
• Provide information and recommendations to schools, tour operators, organizations, and potential group customers.
• Book group reservations and serve as the primary contact throughout the planning process.
• Welcome groups upon arrival and help ensure a smooth, positive guest experience from start to finish.
• Respond promptly to guest inquiries, reviews, and customer feedback.
• Build and maintain strong relationships with schools, travel partners, community organizations, and group leaders.
• Prospect, negotiate, and secure new and repeat business to achieve attendance and revenue goals.
• Coordinate special events, promotions, familiarization tours, and group programs.
• Conduct client outreach, sales presentations, and follow-up communications to strengthen partnerships.
• Collaborate with operations and marketing teams to support group visits, events, and overall marketing initiatives.
• Monitor industry trends and identify opportunities to grow group attendance and revenue.
• Prepare booking, attendance, and revenue reports for leadership.
• Maintain event schedules, client communications, promotional materials, and sales records.

Skills

Customer service

Communication

Multitasking

Organization

Problem-solving

Team collaboration

Follow-up outreach

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Business systems

Reservation systems

Job description

Merlin Entertainments in Bloomington, MN is seeking a Schools & Group Coordinator to manage the full group reservation process—from initial inquiry to post-visit follow-up—while guiding schools, tour operators and other organizations through planning and booking. You will ensure a positive guest experience and build strong relationships to drive attendance and revenue.

The role blends customer service, group sales, event coordination, and marketing support; you’ll collaborate with operations and