Admissions Lead: Elevate Guest Experience

Merlin Entertainments; BLOOMINGTON (MN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Merlin Magic Pass: Free entry for you,

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Job summary

Merlin Entertainments in Bloomington, MN is seeking an Admissions Supervisor to lead daily admissions operations and deliver exceptional guest experiences. You will coach a frontline team, ensure safety and service standards, and partner with leadership to drive guest satisfaction and revenue growth.

The role emphasizes hands-on leadership, strong communication, and the ability to motivate staff across shifts while upholding Merlin values.

Qualifications

• What We’re Looking For: proactive hospitality leadership, guest-focused mindset.

Responsibilities

• Lead the day-to-day operation of the Admissions Department, ensuring a safe, smooth, and efficient guest experience.
• Inspire, coach, and develop a high-performing team dedicated to delivering outstanding customer service.
• Partner with the leadership team to create and implement strategies that elevate the guest experience and exceed expectations.
• Drive a culture of engagement, accountability, teamwork, and recognition across the department.
• Support attraction-wide initiatives focused on guest satisfaction, revenue growth, and commercial success.
• Motivate frontline teams to identify sales opportunities and maximize secondary spending performance.
• Recruit, interview, and onboard top talent to strengthen the guest experience team.
• Ensure operational standards, safety procedures, presentation, and technical performance remain exceptional at all times.
• Investigate and resolve register discrepancies while maintaining strong operational controls.
• Train across multiple areas of the attraction and serve as a Duty Manager when required.
• Champion company values and act as a role model for service excellence across the attraction.

Skills

Supervisory experience

Customer service focus

Coaching & development

Team motivation

Communication skills

Problem solving

Hands-on leadership

Positive attitude

Education

High school diploma/GED

College degree preferred

Tools

POS till systems

Job description

Merlin Entertainments in Bloomington, MN is seeking an Admissions Supervisor to lead daily admissions operations and deliver exceptional guest experiences. You will coach a frontline team, ensure safety and service standards, and partner with leadership to drive guest satisfaction and revenue growth.

The role emphasizes hands-on leadership, strong communication, and the ability to motivate staff across shifts while upholding Merlin values.