Group Sales & Events Coordinator

CIRCUIT OF THE AMERICAS LLC; Austin (TX); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Circuit of The Americas (COTA) in Austin, TX is seeking a Group Sales Coordinator to support COTALAND’s group sales efforts—handling inquiries, coordinating reservations, maintaining accurate booking information, and supporting planning and execution of group visits and events from first contact through attendance.

The role works closely with Sales, Operations, Guest Services, and park teams to drive group revenue, coordinate communications, track bookings in CRM, generate proposals, and ensure

Qualificações

• 2+ years of experience in sales coordination, reservations, event coordination, hospitality, customer service, or a related role.
• Strong organizational skills with the ability to manage multiple bookings, deadlines, and competing priorities.
• Excellent written and verbal communication skills with a customer-focused approach.
• Strong attention to detail and accuracy in managing reservations, client information, and sales documentation.
• Proficiency in Microsoft Office applications and experience using CRM, reservation, or sales tracking systems.
• Ability to collaborate effectively with Sales, Operations, and other cross-functional teams.
• Ability to work in a fast-paced environment with occasional evening, weekend, or event-related scheduling needs.

Responsabilidades

• Group Sales Inquiries & Lead Coordination: Respond to incoming group inquiries, gather booking requirements, qualify opportunities, and coordinate follow-up activities to support timely responses, lead conversion, and group sales growth.
• Booking, Reservations & Sales Administration: Coordinate group reservations, ticketing arrangements, booking confirmations, contracts, deposits, and payment information. Assist with preparing proposals, quotes, and group packages using approved pricing and discount guidelines.
• Client Communication & Relationship Support: Serve as a key point of contact for group organizers, providing information on packages, availability, booking requirements, and visit details. Maintain timely communication and elevate complex requests, pricing exceptions, or sales opportunities to the Group Sales Manager.
• Group Visit & Cross-Functional Coordination: Collaborate with Operations, Guest Services, Food & Beverage, and other park departments to communicate group requirements, confirm arrangements, and support a smooth experience for scheduled group visits and events.
• CRM Management, Reporting & Sales Support: Maintain accurate lead, account, and booking information within CRM and sales tracking systems. Track group bookings, projected attendance, sales activity, conversion rates, and revenue performance while supporting the Group Sales Manager with reporting, forecasting, and sales initiatives.
• Guest Experience & Process Improvement: Assist with resolving booking-related issues, gather feedback from group organizers, and identify opportunities to improve communication, booking efficiency, and the overall group experience.

Conhecimentos

Strong organizational skills

Excellent written and verbal沟通

Attention to detail

Cross-functional collaboration

Time management

Ferramentas

Microsoft Office

CRM systems

Salesforce

HubSpot

Descrição da oferta de emprego

Circuit of The Americas (COTA) in Austin, TX is seeking a Group Sales Coordinator to support COTALAND’s group sales efforts—handling inquiries, coordinating reservations, maintaining accurate booking information, and supporting planning and execution of group visits and events from first contact through attendance.

The role works closely with Sales, Operations, Guest Services, and park teams to drive group revenue, coordinate communications, track bookings in CRM, generate proposals, and ensure