Group Sales Coordinator

Caesars Entertainment; Shelbyville (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Caesars Entertainment's Horseshoe Indianapolis Racing & Casino is seeking a Catering Sales Coordinator to drive the sales and booking of large parties, banquets, events and groups. You will manage contracts, event coordination, and vendor relationships while delivering exceptional customer service.

Responsibilities include optimizing room blocks for profitability, consulting with department heads, upselling Food & Beverage, and developing vendor partnerships to maximize revenues in a fast-paced

Qualifications

• High School Diploma (GED) required; college degree preferred; 1 year in Food Service or Hospitality in Group Sales.
• Ability to set up and run events with basic catering procedures, wine, spirit and food pairing.
• English literacy, math, basic computer skills, MS Office, time management, organization.
• Understanding of Profit & Loss statements and ability to estimate and multitask.
• Excellent customer service skills.
• Must be 21+ and certified Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, Indiana alcohol training; Indiana ATC license; ability to obtain Horse Racing Commission license.
• Flexible scheduling; weekends/holidays/overtime.
• Maintain stamina and communicate effectively with guests and colleagues.
• Must lift 30 pounds and perform physical tasks including standing, walking, bending, reaching.

Responsibilities

• Manage and coordinate event sales for Horseshoe Indianapolis Racing & Casino.
• Control room blocks and maximize space profitability.
• Consult with department heads to plan for events.
• Establish and maintain interpersonal relationships.
• Resolve customer complaints regarding sales and service.
• Coordinate with the Banquet Supervisor to coordinate and review events.
• Display, coach and maintain sanitation and safe food handling standards.
• Communicate with upper management on department activities.
• Attain budgeted catering revenues and upsell Food and Beverage.
• Develop outside vendors as preferred partners to drive revenues.
• Develop all BEOs, change sheets, 14 day forecasts and guarantee sheets.
• Work with kitchen staff to ensure high quality products and service.

Skills

Customer service

Event coordination

Sales experience

Time management

Microsoft Office

English proficiency

Education

High School Diploma

College degree preferred

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Catering Sales Coordinator is responsible for the successful sales and booking of large parties, banquets, events, and groups at Horseshoe Indianapolis Racing & Casino. Position oversees all aspects of event coordination including contract and event management, maintaining relationships with rental & decor vendors, and providing excellent customer service.

How You Will Create the Extraordinary

• Manage and coordinate activities involving sales of events for Horseshoe Indianapolis Racing & Casino.
• Control all room blocks and maximize space for profitability.
• Consult with department heads to plan for events.
• Establish and maintain interpersonal relationships.
• Resolve customer complaints regarding sales and service.
• Coordinate with the Banquet Supervisor to coordinate and review events.
• Display, Coach and Maintain standards of kitchen sanitation and cleanliness, as well as the safe handling of food products for guest’s consumption.
• Communicate on a consistent basis with upper management keeping them aware of all department activities.
• Responsible for attaining budgeted catering revenues, maximizing room rental income, attaining full menu pricing and upsell of Food and Beverage.
• Develop outside vendors, as preferred vendors, with partnership revenues.
• Developing all BEO’s, change sheets, 14 day forecasts and guarantee sheets.
• Possess the ability to work with co-workers in any kitchen environment and display, coach, mentor others’ behavior to ensure guests receive highest quality products and service at Horseshoe Indianapolis Racing & Casino.

What You Will Need

• High School Diploma (GED) required, College Degree preferred, with 1 (one) year experience in the Food Service or Hospitality Industry in Group Sales or similar position.
• Requires the ability to successfully set up and run events with basic knowledge of catering procedures, wine, spirit and food pairing,
• Ability to read, write, speak and understand English, math, basic computer skills, Microsoft Office, time management, and organization.
• Ability to understand Profit & Loss Statements, the ability to measure, estimate, and multi task, and be detail oriented.
• Must possess excellent customer service skills.
• Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License, as well as the ability to successfully attain an Indiana Horse Racing Commission license
• Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime.
• Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, management, employees and outside contacts.
• Must be able to lift 30 pounds. Requirements also include frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
• Must have the manual dexterity to cut, slice, whisk, grab, grip, type, pull, hold, tear, sort, and reach.

ADDITIONAL REQUIREMENTS

• Horseshoe Indianapolis Racing & Casino is a smoking establishment
• Must be able to work in a highly populated fast-paced and noisy environment.
• Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines.
• Required to comply with safe and hazard free work environment practices stipulated in, Horseshoe Indianapolis Racing and Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89509
• Job Category Sales and Marketing
• Locations Horseshoe Indianapolis (On-site)