Food and Beverage Supervisor

Caesars Entertainment; Hammond (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Caesars Entertainment's Horseshoe Casino Hammond in Hammond, IN seeks a Supervisor for Bartending and Serving roles to lead shifts, ensure guest satisfaction, and uphold service standards. You will monitor staffing, coordinate with cooks, train new staff, and resolve guest concerns in a fast-paced, safety-conscious environment.

Candidates should be 21+, fluent in English, with a high school diploma and 2–3 years of supervisory experience; Indiana liquor and gaming licenses may be required.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Equivalent to a high school diploma with some knowledge of restaurant operations and serving.
• 2-3 years supervisory experience is preferred.
• Must be able to serve alcohol in the state of Indiana.
• Must obtain/maintain an Indiana Liquor License, as required.
• Flexible to work various shifts, weekends, and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

Responsibilities

• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
• Develop schedules to reflect staffing levels needed to give optimal guest service.
• Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
• Train new employees and update all employees on new procedures or policies.
• Conduct a physical inventory of bar ware and requisition replacement items as needed.
• Coach and counsel all employees when needed to reinforce department and company policy and procedures.
• Maintain a well-informed shift by conducting daily shift meetings.
• Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
• Must be able to work various shifts and hours to include holidays and weekends.
• Maintain the highest standards of professionalism when interacting with guests and co-workers.
• Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
• Responsible for greeting, seating, and reservations per standards set by department.
• Assist all staff members to ensure complete guest satisfaction.
• Assist in all guest service area and public relations, dissatisfied guests and special requests.
• Follow all safety procedures; maintain work area for a clean and safe environment.
• Other duties as assigned.

Skills

Supervisory experience

English proficiency

Customer service

Education

High school diploma

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

To assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology.Supervise wait staff in assigned outlet and Dual Rate VIP Coordinator/F&B Host-Hostess to ensure appropriate customer service is provided to the guests

How You Will Create the Extraordinary

• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
• Develop schedules to reflect staffing levels needed to give optimal guest service.
• Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
• Train new employees and update all employees on new procedures or policies.
• Conduct a physical inventory of bar ware and requisition replacement items as needed.
• Coach and counsel all employees when needed to reinforce department and company policy and procedures.
• Maintain a well-informed shift by conducting daily shift meetings.
• Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
• Must be able to work various shifts and hours to include holidays and weekends.
• Maintain the highest standards of professionalism when interacting with guests and co-workers.
• Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
• Responsible for greeting, seating, and reservations per standards set by department.
• Assist all staff members to ensure complete guest satisfaction.
• Assist in all guest service area and public relations, dissatisfied guests and special requests.
• Follow all safety procedures; maintain work area for a clean and safe environment.
• Supervise all employees engaged in bartending and serving for a specific outlet.
• Review manifest and staffing levels to determine appropriate work assignments for the staff.
• Other duties as assigned.

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written
• Equivalent to a high school diploma with some knowledge of restaurant operations and serving
• 2-3 years supervisory experience is preferred
• Must be able to serve alcohol in the state of Indiana.
• Must obtain/maintain an Indiana Liquor License, as required.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Ability to lift, carry, push, and pull objects up to 50 pounds
• Ability to bend, stoop, twist, crouch, and reach repetitively
• Ability to work in a fast paced environment.
• Must be able to work in cold/hot environments.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Ability to work in a crowded, smoking, and loud environment

About Us

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90755
• Job Category Food and Beverage & Culinary