Group Rooms Manager

kalaharijobs; Woodford (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, and vision

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions seeks a Group Rooms Manager to lead housing contacts for contracted groups, manage reservations, and liaise between sales, event planners, and hotel departments for seamless bookings. You will build strong client relationships and maintain precise group information to ensure top-tier service.

You will guide the team in communication, reporting, and process adherence, delivering accurate folio postings and supporting sales and catering activities to drive guest

Qualifications

• Proficient in Microsoft Word and Excel.
• Experience with Passkey, Delphi, and Visual 1 (V1) is preferred but not required.
• Strong time management skills and the ability to manage multiple accounts.

Responsibilities

• Build, manage, and maintain group room blocks in Passkey/V1.
• Coordinate guest lists and reservations with internal teams and clients.
• Oversee group reservations, room blocks, and special requests for accuracy.

Skills

Word & Excel proficiency

Passkey/Delphi/Visual 1 familiarity

Time management

Tools

Passkey

Delphi

Visual 1 (V1)

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Group Rooms Manager

Kalahari Resorts & Conventions is seeking a Group Rooms Manager. In this role, you’llberesponsible forserving as a housing contact for groups once they are under contract with Kalahari. You’ll manage group reservations and group blocks by being the liaison between the sales team, event planners, and hotel departments to ensure seamless bookings and execution. You’llalsobe responsible forestablishinga rapportwith event contacts, providing excellent communication by phone and in person,andattention to detail when managing accounts.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’llenhance the guest experience by creating smooth, well-managed group stays through clear communication, accurate information, and strong attention to detail. You’ll also support associates by keeping group bookings organized and consistent so they can deliver great service with confidence.

Salary Range - $60k - $70k

Key Responsibilities

• Build, manage, andmaintainall group room blocks in Passkey/V1.
• Manage guest lists and reservation changes, ensuringtimelycommunication of arrangements, changes, and special needs to internal departments and clients.
• Oversee and process group reservations, room blocks, and special requests from clients.
• Act as a point of contact between the Sales team, Front Office and other departments.
• Overseeaccurateposting, billing, and reconciliation of group folios; complete all required reports, forecasts, and audits per Kalahari standards.
• Maximize revenue through up-selling opportunities,maintainstrong client relationships, and collaborate across departments to ensure seamless event execution and guest satisfaction.
• Adhere to Kalahari policies and procedures in contract processing, data management, and communication through activelyparticipatingin meetings and supporting Sales, Catering, and Conference Services as needed.
• Provide administrative support for sales and catering offices and assist with sales activities as needed.

What We’re Looking For

• General knowledge of the practices and procedures of a resort and convention center.
• Proficient in Microsoft Word and Excel.
• Experience and knowledge with Passkey, Delphi, and Visual 1 (V1) is preferred, but notrequired.
• Possess strong time management skills.
• Capable ofmanaging acrossmultiple accounts.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.