Convention Services Manager

kalaharijobs; Round Rock (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Round Rock, TX is seeking a Convention Services Manager to coordinate high-profile group events from planning through on-site execution. Youll partner with event planners, manage room setups, AV needs, and banquet requirements to deliver seamless experiences.

Join a leadership team committed to Lead with Love, driving guest satisfaction, and optimizing revenue through menu enhancements and service excellence.

Qualifications

• Experience in hotel/resort event services and managing large group events.
• Ability to coordinate complex programs with many moving parts.
• Strong communication and vendor management skills.

Responsibilities

• Coordinate all aspects of group events from planning through on-site execution.
• Communicate event details clearly to internal teams.
• Manage client relationships with guidance, support, and timely updates.
• Oversee event logistics including room setups, AV needs, and banquet requirements.
• Resolve issues quickly to maintain high-quality guest experience.

Skills

Event planning

Catering management

Client relationship management

Negotiation

Multitasking

Tools

Microsoft Word

Excel

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity:water, we’re also committed to bringing clean water to one million people in Africa.

Convention Services Manager

Kalahari Resorts & Conventions is seeking a Convention Services Manager. In this role, you’ll service assigned groups and special events, preparing both types for successful event execution. You will also work closely with event planners by planning the details of their agenda, room setup up and menu design.

Additionally, you’ll handle bookings for one-day events, as well as prospect for certain social events. You will have the opportunity to optimize revenue goals by suggesting menu enhancements and other resort amenities that align with clients’ needs.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by coordinating every detail of group events to ensure they run seamlessly, creating a smooth, stress-free environment for attendees and staff. You’ll also serve as the central liaison between clients, resort departments, and vendors, to help deliver memorable events while supporting associates with clear communication and organized execution.

Key Responsibilities

• Coordinate all aspects of group events from initial planning through on-site execution
• Communicate event details clearly to internal teams to ensure seamless delivery
• Manage client relationships by providing guidance, support, and timely updates
• Oversee event logistics such as room setups, audiovisual needs, and banquet requirements
• Resolve issues quickly to maintain a high-quality guest experience and smooth operations

WhatWe’reLooking For

• Previous experience in a hotel/resort with an event space of at least 20,000 sq. Ft., and heavy group volume is required.
• 2-5 years of catering manager/conference services manager or similar event planning experience.
• Experience detailing & managing large (1000+ people), complex, multi-day events with many moving parts.
• Experience negotiating changes in complex programs.
• Skilled multi-tasker.
• Competency in Microsoft Word and Excel.

• Sales experience to up-sell food, beverage, and meeting room services is preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.