Group Rooms Coordinator

Bretton Woods; New Hampshire; On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts in Bretton Woods, NH, seeks a reservations professional to handle lodging and dining reservations, confirmations, and data entry. The role supports groups and occupancy information, working with Sales, Conference Services, and OmniRez to close reservations.

The position requires flexible hours, including nights, weekends, and holidays, and involves using the ORS reservation system for accurate input and timely processing.

Qualifications

• Experience in hospitality reservations is preferred.
• Flexibility to work nights, weekends, and holidays.
• Ability to input data accurately.

Responsibilities

• Make reservations for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Process confirmations.
• Assist Sales and Conference Services with questions regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with questions that help them to sell and close reservations sales.

Skills

Customer service

Reservations knowledge

Communication

Tools

ORS

Job description

Overview

Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available.

Essential Functions

• Make reservations for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

EEO and Application Assistance

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available at the employer’s site. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you need special assistance to apply for a posted position, please email:

[e-mail]