Activities Reservations Specialist

Omni Hotels & Resorts; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Activities Reservations Specialist to join our Customer Care Center in a full-time role. You will process inquiries, adjust, reserve, and cancel activities and room reservations while delivering courteous, timely service.

The ideal candidate is friendly, patient, and professional, with solid phone etiquette, basic computer skills, and the ability to work weekends. Experience in a call center or hospitality reservations is a plus.

Qualifications

• Experience in handling customer inquiries via phone and email.
• Ability to work weekends (Sat or Sun).
• Proficient with MS Office and Outlook.
• Prior call center experience a plus.

Responsibilities

• Process adjustments, reservations, and cancellations for activities and room bookings.
• Enroll Select Guest Members into the program.
• Respond to inquiries professionally and promptly.
• Operate telephone and computer systems.
• Verify understanding of company policies.
• Review emails daily and manage correspondence.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Omni reservation system

MS Office

Outlook

Job description

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation, and exceptional service.

We are now searching for Activities Reservations Specialist to work full-time hours processing customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner by utilizing sales and empowerment skills. The ideal candidate is friendly, patient, professional and genuine with a service-driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Responsibilities - include copy of job description (6-8 max):

• Assists with adjusting, reserving, and cancellations of activities and room reservations for Omni Hotels & Resorts
• Enrollment of Select Guest Members
• Respond professionally and effectively to all inquiries
• Perform operating functions of telephone and computer system
• Verifies and understands company policies
• Reviews emails on a daily basis
• Thorough knowledge of reservation process
• Consults help desk for inquires and suggestions
• May be required to perform other duties as assigned

Min. Qualifications - include specific work experience, licenses, knowledge, skills, & abilities needed (4-6):

• Resort Suite knowledge a plus
• Must be available to work at least one weekend day (Saturday or Sunday)
• Ability to work independently to resolve customer inquiries or problems
• Excellent phone etiquette skills
• Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
• Must be able to become proficient on Omni Hotel's reservation system
• Prior Call Center experience a plus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.