Group Reservations Coordinator

Omni Hotels & Resorts; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Shoreham Hotel in Washington, DC seeks a Group Reservations Coordinator to ensure group bookings are handled efficiently through Sales & Convention Services, supporting the Reservations Manager and Director of Revenue Management in daily activities.

Responsibilities include reviewing group blocks, attending weekly meetings, processing arrivals, reconciling reservations, coordinating with clients, and generating reports while maintaining accuracy and exceptional service in a luxury

Qualifications

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Previous experience using Passkey, NomadixCMS, and iMeeting planner app (preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed, and able to maintain excellent organizational skills in a fast-paced environment.

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors and contact caller or group contact to verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Collaborate with the Convention Service Manager and Group Clients on group rooming lists, reservation changes, and group billing per contract and history.
• Complete Group Commission Report after group departures.
• Monitor room type availability daily and non-guaranteed reservations; cancel if needed.
• Create and maintain group & transient room blocks with correct billing and information.
• Complete competition rate analyses as needed.
• Take in-house reservations calls from customers and OmniRez agents for property assistance.
• Monitor Internet and FIT bookings, availability, and billing; process commission requests.
• Assist in VIP and internal reservations and coordinate with OmniRez HelpDesk Supervisor.
• Assist in fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancellations, and deposits.

Skills

Four-diamond service

Excellent communication

Detail oriented

Fast-paced environment

Tools

Delphi

Opera ORS

Opera PMS

Passkey

NomadixCMS

iMeeting planner

Microsoft Office

Excel

Word

Job description

Omni Shoreham Hotel

An icon among Washington, D.C. hotels, the Omni Shoreham has hosted presidents, world leaders and inaugural balls since its inception in 1930. Nestled within one of the city's premier residential and diplomatic neighborhoods, this 13.5-acre resort boasts over 100,000 Sq Ft of meeting and event space, 4.5 acres of pristine gardens, outdoor terraces, outdoor pool and health club truly make this the resort hotel of the Nation's Capital.

The Omni Shroreham Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Shoreham may be your perfect match.

Group Reservations Coordinator

Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.

Responsibilities:

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
• Complete Group Commission Report, after group's departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications:

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.