Guest Service Agent | Part Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free Downtown Parking

Associate Cafeteria with Daily Complimentary Hot Meals

Medical, Dental, Vision coverage

401(K) Match

Tuition Reimbursement and Adoption Services Aid

Travel Discounts on Hotel Rooms, Food & Beverage

Development Opportunities including Discounted E-Cornell Courses

Job summary

Omni Hotels & Resorts is seeking a part-time Guest Service Agent in Austin, Texas. The role involves ensuring exceptional service for guests on the Omni Premier Floors during breakfast and happy hours. Responsibilities include assisting with reservations, maintaining cleanliness, and interacting warmly with guests. The ideal candidate will have strong organizational skills, previous customer service experience, and the ability to work weekends and holidays. Unique perks and benefits are included in the position.

Qualifications

• Strong organizational and prioritization skills.
• Ability to work well under pressure, dealing with many arrivals and departures.
• Previous customer service experience.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure extraordinary service to guests on Omni Premier Floors.
• Assist in arranging reservations and special requests.
• Maintain cleanliness of the public area (lounge).
• Interact with guests to enhance their hotel experience.

Skills

Organizational skills

Customer service experience

Cashiering experience

Fluency in a foreign language

Job description

Guest Service Agent – Part Time

Ensuring extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours.

Benefits

• Free Downtown Parking in our Underground Garage


• Associate Cafeteria with Daily Complementary Hot Meals


• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability


• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount


• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!


• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts


• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

• Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.


• Have full command of hotel services and hours of operations to explain/offer to guests.


• Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.


• Put away and rotate all items from storeroom as needed.


• Ensure that all china and silverware are polished after use.


• Be fully acquainted with the different points of interests.


• Assist in arranging reservations as required by our guests.


• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.


• Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.


• Interact with other departments to ensure that guest's needs are satisfied.


• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.


• Proactively work to seek out ways in which to improve the hotel experience for our guests.


• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.


• Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.


• Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.


• Aid guests in locating other areas of the hotel (escort them to destination when possible).


• Assist with guest loyalty program as needed.


• Respond to any reasonable task as assigned by manager or supervisor.


• Must be able to stand for duration of shift.


• Must be able to lift at least 50lbs.


• Perform other duties as assigned.

Qualifications

• Strong organizational and prioritization skills.


• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.


• Previous customer service experience.


• Previous cashiering experience is preferred.


• Fluency in a foreign language is preferred.


• Previous guest relations training is preferred.


• Must be able to work weekends and holidays.


• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

EEO Statement

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].