Group Rooms Coordinator

Crockett Hotel; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The Moran Hotel in Houston is seeking a highly organized administrative liaison to support the sales team and oversee guest room inventory. The role requires multitasking, proactive communication, and guest-focused service to ensure accurate room counts and smooth operations across departments.

Ideal candidates will have strong administrative and customer service skills, and be able to coordinate with housekeeping, operations, and sales to maintain guest satisfaction. Equal opportunity employer.

Qualifications

• Experience in hospitality or hotel administration is preferred.
• Ability to multitask and manage multiple projects simultaneously.
• Strong interpersonal and customer service skills.

Responsibilities

• Answer telephone and respond to inquiries in a pleasant manner.
• Support sales teams with administrative tasks such as expense reports and invoices.
• Assist sales and marketing with internal and external tasks.
• Generate reports, prepare proposals, and coordinate with clients.
• Pre-register guests and coordinate check-in/pre-registration for groups.
• Coordinate and maintain accuracy of guest room inventory across departments.

Skills

Administrative support

Interdepartmental liaison

Guest service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Houston, TX, US

The Moran Hotel is a contemporary expression of luxury, where sleek design meets warm, intuitive hospitality in the heart of Houston’s CITYCENTRE. Designed for the modern traveler, it offers a refined yet accessible experience that seamlessly blends business and leisure.

This highly-performing individual knows that behind the scenes of every great sales team is a natural multi-tasker ensuring all the I's are dotted and T's crossed. This team member is instrumental in organizing the sales team by managing schedules, filing important documents and communicating relevant group information to the operations team to create a memorable experience. This individual acts decisively and seeks feedback but also has strong interpersonal and customer service skills. A true representation of the 'glue that binds' a team together. This individual will be responsible for overseeing the property's guest room inventory, while also acting as an interdepartmental liaison.

Requested Tasks

• Answer telephone and respond to caller inquiries in a pleasant manner
• Support sales teams with administrative tasks such as expense reports, processing invoices, etc.
• Assist sales and marketing team with a variety of internal and external tasks
• Generate reports, prepare proposals, collect details and coordinate with clients
• Prepare sales-related documents throughout the sales process
• Approachable and professional personality
• Guest-first mentality
• Able to handle multiple tasks and projects simultaneously
• Coordinate and block property's guest room inventory
• Work closely with all other departments (housekeeping, operations, sales, etc.) to ensure that the number of guest rooms is accurate
• Pre-register guests as needed
• Organize and coordinate check-in and pre-registration procedures for groups
• Review and accommodate guest requests related to early check-in and late check out
• Manage and organize all relevant paperwork
• Activate and deactivate room keys
• Assist with guests inquiries
• Adhere to Makeready's Guiding Principles
• Additional duties and assignments as assigned

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.