Group Rooms Coordinator

Makeready-LL; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k

Student loan repayment program

Job summary

Makeready LLC in Houston, TX is seeking a proactive administrative professional to support the sales and operations teams. You will manage guest room inventory, coordinate with other departments, prepare reports, proposals, and client details, and assist with check-in logistics for groups.

You will handle phone inquiries, process invoices, and organize paperwork with a guest-first attitude, contributing to a seamless hospitality experience and the company's guiding principles.

Qualifications

• Experience supporting sales and marketing teams is a plus.
• Strong organizational skills and customer service orientation.

Responsibilities

• Answer telephone inquiries and respond to caller inquiries in a pleasant manner.
• Support sales teams with administrative tasks (expense reports, processing invoices).
• Assist sales and marketing with internal and external tasks.
• Generate reports, prepare proposals, collect details and coordinate with clients.
• Prepare sales-related documents throughout the sales process.
• Coordinate and block property's guest room inventory.
• Work with housekeeping, operations, and sales to ensure accurate guest room counts.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Houston, TX, US

3 days ago Requisition ID: 7103

The Moran Hotel is a contemporary expression of luxury, where sleek design meets warm, intuitive hospitality in the heart of Houston’s CITYCENTRE. Designed for the modern traveler, it offers a refined yet accessible experience that seamlessly blends business and leisure.

This highly-performing individual knows that behind the scenes of every great sales team is a natural multi-tasker ensuring all the I's are dotted and T's crossed. This team member is instrumental in organizing the sales team by managing schedules, filing important documents and communicating relevant group information to the operations team to create a memorable experience. This individual acts decisively and seeks feedback but also has strong interpersonal and customer service skills. A true representation of the 'glue that binds' a team together. This individual will be responsible for overseeing the property's guest room inventory, while also acting as an interdepartmental liaison.

Requested Tasks

• -Answer telephone and respond to caller inquiries in a pleasant manner
• -Support sales teams with administrative tasks such as expense reports, processing invoices, etc.
• -Assist sales and marketing team with a variety of internal and external tasks
• -Generate reports, prepare proposals, collect details and coordinate with clients
• -Prepare sales-related documents throughout the sales process
• -Approachable and professional personality
• -Guest-first mentality
• -Able to handle multiple tasks and projects simultaneously
• -Coordinate and block property's guest room inventory
• -Work closely with all other departments (housekeeping, operations, sales, etc.) to ensure that the number of guest rooms is accurate
• -Pre-register guests as needed
• -Organize and coordinate check-in and pre-registration procedures for groups
• -Review and accommodate guest requests related to early check-in and late check out
• -Manage and organize all relevant paperwork
• -Activate and deactivate room keys
• -Assist with guests inquiries
• -Adhere to Makeready's Guiding Principles
• -Additional duties and assignments as assigned

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.