Group Rooms Coordinator

Makeready; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

accommodating PTO/PTO exchange

medical/dental/vision benefits

maternity/paternity leave

pet insurance

company-matched dependent care & 401k

student loan repayment program

a wide range of additional ancillary

Job summary

Moran Hotel in Houston, located in CITYCENTRE, seeks a detail-oriented administrator to oversee guest room inventory and act as a liaison across departments. You will support the sales team with schedules, documents, and client coordination to ensure smooth operations and a memorable guest experience.

Ideal candidates excel at multitasking, have strong customer service skills, and bring a proactive, team-oriented mindset.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner
• Support sales teams with administrative tasks such as expense reports, processing invoices, etc.
• Assist sales and marketing team with a variety of internal and external tasks
• Generate reports, prepare proposals, collect details and coordinate with clients
• Prepare sales-related documents throughout the sales process

Job description

The Moran Hotel is a contemporary expression of luxury, where sleek design meets warm, intuitive hospitality in the heart of Houston’s CITYCENTRE. Designed for the modern traveler, it offers a refined yet accessible experience that seamlessly blends business and leisure.

This highly-performing individual knows that behind the scenes of every great sales team is a natural multi-tasker ensuring all the I's are dotted and T's crossed. This team member is instrumental in organizing the sales team by managing schedules, filing important documents and communicating relevant group information to the operations team to create a memorable experience. This individual acts decisively and seeks feedback but also has strong interpersonal and customer service skills. A true representation of the 'glue that binds' a team together. This individual will be responsible for overseeing the property's guest room inventory, while also acting as an interdepartmental liaison.

Requested Tasks

• Answer telephone and respond to caller inquiries in a pleasant manner
• Support sales teams with administrative tasks such as expense reports, processing invoices, etc.
• Assist sales and marketing team with a variety of internal and external tasks
• Generate reports, prepare proposals, collect details and coordinate with clients
• Prepare sales-related documents throughout the sales process

Requested Capabilities

• Approachable and professional personality
• Guest-first mentality
• Able to handle multiple tasks and projects simultaneously
• Attention to detail
• Coordinate and block property's guest room inventory
• Work closely with all other departments (housekeeping, operations, sales, etc.) to ensure that the number of guest rooms is accurate
• Pre-register guests as needed
• Organize and coordinate check-in and pre-registration procedures for groups
• Review and accommodate guest requests related to early check-in and late check out
• Manage and organize all relevant paperwork
• Manages daily room inventory
• Activate and deactivate room keys
• Assist with guests inquiries
• Adhere to Makeready's Guiding Principles
• Additional duties and assignments as assigned

Benefits and Perks

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• a wide range of additional ancillary benefits

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.