Group Reservations Specialist: Create Memorable Stays

Hilton; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton in Dallas is seeking a Group Reservations Coordinator to brighten guests' stays by delivering attentive service and seamless bookings. You will convert inquiries into confirmed reservations, record details accurately, and promote hotel services to boost group sales.

Join a hospitality-driven team that values integrity, teamwork, and ownership. This role focuses on precision, proactive selling, and ready response to sales inquiries to identify future opportunities.

Qualifications

• Providing exceptional customer service to guests and team members.
• Converting inquiries into confirmed reservations with accuracy.
• Maintaining detailed records of all bookings.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Booking skills

Attention to detail

Upselling

Job description

Hilton in Dallas is seeking a Group Reservations Coordinator to brighten guests' stays by delivering attentive service and seamless bookings. You will convert inquiries into confirmed reservations, record details accurately, and promote hotel services to boost group sales.

Join a hospitality-driven team that values integrity, teamwork, and ownership. This role focuses on precision, proactive selling, and ready response to sales inquiries to identify future opportunities.