Group Reservations Coordinator - Hilton Anatole

Hilton; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton in Dallas is seeking a Group Reservations Coordinator to brighten guests' stays by delivering attentive service and seamless bookings. You will convert inquiries into confirmed reservations, record details accurately, and promote hotel services to boost group sales.

Join a hospitality-driven team that values integrity, teamwork, and ownership. This role focuses on precision, proactive selling, and ready response to sales inquiries to identify future opportunities.

Qualifications

• Providing exceptional customer service to guests and team members.
• Converting inquiries into confirmed reservations with accuracy.
• Maintaining detailed records of all bookings.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Booking skills

Attention to detail

Upselling

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Group Reservations Coordinator , you're not just handling booking inquiries - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.