Group Reservations Specialist

Hotel Viking Newport; Newport (RI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hotel Viking Newport is seeking a detail‑oriented Reservations Group Coordinator to connect sales, events, and front office teams ensuring smooth group bookings. You will manage room blocks, guest details, and billing with precision while delivering high service levels.

The role emphasizes organization, strong communication, and teamwork in a fast‑paced hospitality environment at our iconic Newport property.

Qualifications

• Previous hotel or reservations experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems (Opera or similar).
• Ability to work collaboratively across departments.
• Strong customer service mindset and professional demeanor.
• Bachelor's degree or equivalent hospitality experience preferred.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Organization

Multitasking

Communication

Team coordination

Customer service

Education

Bachelor's degree or equivalent hospitality experience

Tools

Microsoft Office

Opera PMS

Job description

Hotel Viking Newport is seeking a detail‑oriented Reservations Group Coordinator to connect sales, events, and front office teams ensuring smooth group bookings. You will manage room blocks, guest details, and billing with precision while delivering high service levels.

The role emphasizes organization, strong communication, and teamwork in a fast‑paced hospitality environment at our iconic Newport property.