Front Desk Agent — Guest Experience & Concierge

Hotel Viking Newport; Newport (RI); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hotel Viking Newport is seeking a Front Desk Agent to provide exceptional customer service and ensure a positive experience for guests. You will manage check-ins and check-outs, respond to inquiries, and assist with local recommendations. Ideal candidates have prior customer service experience and strong communication skills.

Enjoy a dynamic work environment at this historic hotel, offering competitive pay of USD $22.00/hr, flexible schedules, and a variety of employee benefits.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond promptly to guest inquiries and resolve any issues professionally.
• Assist guests with recommendations about local attractions and hotel amenities.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Hotel Viking Newport is seeking a Front Desk Agent to provide exceptional customer service and ensure a positive experience for guests. You will manage check-ins and check-outs, respond to inquiries, and assist with local recommendations. Ideal candidates have prior customer service experience and strong communication skills.

Enjoy a dynamic work environment at this historic hotel, offering competitive pay of USD $22.00/hr, flexible schedules, and a variety of employee benefits.