Group Reservations Coordinator - Luxury Hotel

Davidson Hospitality Group; Newport (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Hotel Viking in Newport, RI is seeking a proactive Reservation Group Coordinator to join our team. You will serve as the link between sales, events, and front office, ensuring seamless group reservations from start to finish.

The role focuses on managing room blocks, billing details, and client communications with a high standard of service. Ideal candidates thrive in fast-paced settings and value accuracy and collaboration.

Qualifications

• Previous hotel or reservations experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems (Opera or similar).
• Ability to work collaboratively across departments.
• Bachelor's degree or equivalent hospitality experience preferred.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Reservations experience

Organizational skills

Communication skills

Attention to detail

Microsoft Office

Opera PMS

Education

Bachelor's degree or equivalent hospitality experience

Tools

Microsoft Office

Opera PMS

Job description

Hotel Viking in Newport, RI is seeking a proactive Reservation Group Coordinator to join our team. You will serve as the link between sales, events, and front office, ensuring seamless group reservations from start to finish.

The role focuses on managing room blocks, billing details, and client communications with a high standard of service. Ideal candidates thrive in fast-paced settings and value accuracy and collaboration.