Group Reservations Specialist

Royal Palm South Beach Miami, a Tribute Portfolio Resort; Miami Beach (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Hotel discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Royal Palm South Beach Miami is opening a new chapter in hospitality, seeking a Reservation Group Coordinator to join the team that bridges sales, events, and front office. You’ll ensure seamless group reservations from start to finish, handling room blocks, guest details, and billing with precision and care.

The role thrives in a fast-paced environment, requires strong communication with clients and colleagues, and emphasizes accuracy, teamwork, and a guest-centered mindset in a premier

Qualifications

• Minimum hotel or reservations experience preferred.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy; professional demeanor.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Hotel reservations

Organizational skills

Communication skills

Attention to detail

Cross-department collaboration

Customer service mindset

Professional demeanor

Teamwork

Education

Bachelor’s degree or equivalent hospitality experience

Tools

Microsoft Office

Opera PMS

Job description

Royal Palm South Beach Miami is opening a new chapter in hospitality, seeking a Reservation Group Coordinator to join the team that bridges sales, events, and front office. You’ll ensure seamless group reservations from start to finish, handling room blocks, guest details, and billing with precision and care.

The role thrives in a fast-paced environment, requires strong communication with clients and colleagues, and emphasizes accuracy, teamwork, and a guest-centered mindset in a premier