Group Reservations & Rooms Specialist

Innisbrook Resort; Palm Harbor (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Innisbrook Resort in Palm Harbor, FL is seeking a Reservations & Group Rooms Coordinator to manage group and leisure reservations across telephone, email, internet, rooming lists and in-house requests.

You will enter details into the PMS, handle deposits, and confirm arrangements with guests while coordinating with Sales, Conference Services, Accounting, Front Office, and group contacts to ensure seamless guest satisfaction.

Qualifications

• Requires good communication skills, both verbal and written.
• Analytical approach to problem solving.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Process and manage group rooming lists, faxes, memos and emails with attention to contracts and housing arrangements (group blocks).
• Provide clear written and verbal directions to Reservations staff; communicate revisions or cancellations to Reservations Manager.
• Review resumes to ensure accuracy of information; attend weekly resume meetings.
• Monitor group room block pickup; participate in weekly pickup meetings and pre-convention meetings as needed.
• Process deposits on group postings and individual reservations; make confirmations and issue literature upon request.
• Answer incoming calls and emails; upsell and provide hotel information and area guidance to guests.
• Enter reservations from various channels into the PMS and maintain accurate room and rate info across sources.

Skills

Communication

Client service

Problem solving

Sales/up-selling

Education

High School diploma

Tools

Microsoft Word

Outlook

Excel

Job description

Innisbrook Resort in Palm Harbor, FL is seeking a Reservations & Group Rooms Coordinator to manage group and leisure reservations across telephone, email, internet, rooming lists and in-house requests.

You will enter details into the PMS, handle deposits, and confirm arrangements with guests while coordinating with Sales, Conference Services, Accounting, Front Office, and group contacts to ensure seamless guest satisfaction.