Spa Front Desk Lead: Guest Experience & Reservations

Innisbrook Resort; Palm Harbor (FL); On-site; USD 23,000 - 25,000; Full time

Job summary

Innisbrook Resort in Palm Harbor, FL is seeking a Spa Receptionist to deliver the Salamander Spa Experience by greeting guests, answering phones, handling reservations, and assisting in retail merchandising. This full-time, on-site role requires weekend availability (Mondays, Thursdays and Sundays) and cash handling responsibilities.

The position emphasizes customer service, product knowledge, and coordination with spa staff to maintain a clean, welcoming environment and accurate appointment

Qualifications

• High school diploma or GED.
• Minimum 2 years front desk or guest services experience.
• Resort or spa experience preferred.
• Book4Time knowledge is a plus.

Responsibilities

• Answers phones and handles reservations.
• Accurately book, change, and cancel spa appointments.
• Greet guests and provide spa information and directions.
• Assist in retail sales and product merchandising.
• Maintain cleanliness of spa lounges, restrooms and common areas.
• Manage cash till and follow opening/closing procedures.
• Escort guests to changing areas and explain facilities usage.
• Attend product training and company meetings.

Skills

Customer service

Front desk experience

Cash handling

Education

High school diploma or GED

Tools

Book4Time

Job description

Innisbrook Resort in Palm Harbor, FL is seeking a Spa Receptionist to deliver the Salamander Spa Experience by greeting guests, answering phones, handling reservations, and assisting in retail merchandising. This full-time, on-site role requires weekend availability (Mondays, Thursdays and Sundays) and cash handling responsibilities.

The position emphasizes customer service, product knowledge, and coordination with spa staff to maintain a clean, welcoming environment and accurate appointment