Spa & Wellness Team Lead: Guest Experience & Front Desk

Innisbrook Resort; Palm Harbor, Wall Springs (FL, FL); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Innisbrook Resort in Palm Harbor, FL, is seeking an Assistant Manager of Spa and Wellness to oversee daily Spa Team operations under the Director. Responsibilities include training, front desk oversight, and coordinating large spa group events.

The role requires leadership, hospitality experience, and strong organizational skills to ensure excellent guest experiences and efficient spa operations.

Qualifications

• Spa front desk or hospitality experience preferred.
• Strong customer service skills.
• Ability to lead and train staff.

Responsabilités

• Organize and conduct all spa front desk training.
• Develop, implement, and conduct all new spa front desk induction programs.
• Oversee spa reception and retail area.
• Be the first point of contact for large spa groups and coordinate itineraries.
• Handle guest concerns professionally.
• Maintain spa front desk systems and SOPs.
• Coordinate with other departments for events and special requests.

Formation

High School Diploma

Outils

Basic computer skills

Description du poste

Innisbrook Resort in Palm Harbor, FL, is seeking an Assistant Manager of Spa and Wellness to oversee daily Spa Team operations under the Director. Responsibilities include training, front desk oversight, and coordinating large spa group events.

The role requires leadership, hospitality experience, and strong organizational skills to ensure excellent guest experiences and efficient spa operations.