Group Reservations & Rooms Coordinator

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a Reservations Associate to understand the resort and its lodging options to tailor reservations for incoming guests.

Responsibilities include making and changing reservations for accommodations and dining, handling mail and brochures, posting deposits, processing confirmations, and supporting Sales/Conference Services and OmniRez inquiries.

Qualifications

• Must be available to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Make reservations for accommodations and dining.
• Change or cancel reservations.
• File reservations and backup.
• Handle mail, correspondence, and brochure requests.
• Post advance deposits.
• Process confirmations.
• Track purchased gift certificates and book comp certificate reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services with group questions.
• Assist internal associates with occupancy and availability information.
• Assist OmniRez with questions to help them sell and close reservation sales.

Skills

Customer service

Communication

Hospitality mindset

Tools

ORS

OmniRez

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a Reservations Associate to understand the resort and its lodging options to tailor reservations for incoming guests.

Responsibilities include making and changing reservations for accommodations and dining, handling mail and brochures, posting deposits, processing confirmations, and supporting Sales/Conference Services and OmniRez inquiries.