Group Reservations & Inventory Coordinator

Hyatt Hotels Corporation; Tempe (AZ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Free covered parking

Paid vacation and sick leave

Medical health care

Discounted rooms at Hyatt locations

Job summary

Hyatt Hotels Corporation in Tempe, AZ, is seeking a Group Reservations Coordinator to manage group guest room reservations and inventory throughout the convention services process. You will serve as the primary contact for assigned groups from turnover through arrival, ensuring accurate room block management and exceptional customer service.

Responsibilities include establishing initial contact with customers at turnover, maintaining relationships through arrival, preparing group room recap

Qualifications

• Proficiency in Microsoft Word, Excel, and Opera Cloud/Reserve.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong time-management and follow-through skills with a high degree of attention to detail.

Responsibilities

• Establish initial contact with customer at file turnover.
• Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including no-show and wash history and inventory management.
• Prepare and submit group rooms recap reports, including tracking and posting of group comps and rebate/commission calculations.
• Coordinate with internal hotel departments to ensure smooth group reservations processes and customer service.

Skills

Organizational skills

Time management

Relationship building

Tools

Microsoft Word

Excel

Opera Cloud/Reserve

Job description

Hyatt Hotels Corporation in Tempe, AZ, is seeking a Group Reservations Coordinator to manage group guest room reservations and inventory throughout the convention services process. You will serve as the primary contact for assigned groups from turnover through arrival, ensuring accurate room block management and exceptional customer service.

Responsibilities include establishing initial contact with customers at turnover, maintaining relationships through arrival, preparing group room recap