Group Reservations Coordinator - Hyatt: Tempe Mission Palms Hotel

Hyatt Hotels Corporation; Tempe (AZ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Free covered parking

Paid vacation and sick leave

Medical health care

Discounted rooms at Hyatt locations

Job summary

Hyatt Hotels Corporation in Tempe, AZ, is seeking a Group Reservations Coordinator to manage group guest room reservations and inventory throughout the convention services process. You will serve as the primary contact for assigned groups from turnover through arrival, ensuring accurate room block management and exceptional customer service.

Responsibilities include establishing initial contact with customers at turnover, maintaining relationships through arrival, preparing group room recap

Qualifications

• Proficiency in Microsoft Word, Excel, and Opera Cloud/Reserve.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong time-management and follow-through skills with a high degree of attention to detail.

Responsibilities

• Establish initial contact with customer at file turnover.
• Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including no-show and wash history and inventory management.
• Prepare and submit group rooms recap reports, including tracking and posting of group comps and rebate/commission calculations.
• Coordinate with internal hotel departments to ensure smooth group reservations processes and customer service.

Skills

Organizational skills

Time management

Relationship building

Tools

Microsoft Word

Excel

Opera Cloud/Reserve

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Group Reservations Coordinator - Hyatt: Tempe Mission Palms Hotel

Destination by Hyatt Tempe Mission Palms US - AZ - Tempe

Reservations

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Starts at $25/hour

The Group Reservations Coordinator is responsible for the administration and coordination of all group guest room reservations and inventory throughout the convention services process. This position serves as the primary contact for assigned groups from turnover through arrival, ensuring accurate room block management and exceptional customer service.

Responsibilities include but are not limited to:

Establish initial contact with customer at file turnover.

Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.

Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

Group Reservation Coordinators will work Monday – Friday.

Qualifications

• Proficiency in Microsoft Word, Excel, and Opera Cloud/Reserve
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong time-management and follow-through skills with a high degree of attention to detail.
• Ability to build and maintain positive relationships with clients and internal hotel departments.
• Understanding of hotel room inventory management, group room blocks, and revenue/yield management principles.
• Hotel Front Office or Reservations experience strongly preferred.

The Benefits & Perks

Our Hotels have the best to offer including:

• free uniforms
• free covered parking
• paid vacation and sick leave
• medical health care
• paid Family Bonding Time
• Adoption Assistance
• discounted and complimentary rooms at Hyatt locations across the globe
• tuition reimbursement property specific benefits
• excellent training and professional development and many more!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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