Group Reservations & Inventory Coordinator

Aramark Corporation; Norman (OK); On-site; USD 38,000 - 48,000; Full time

Job summary

Aramark Group Rooms and Reservation Coordinator is responsible for overseeing reservations operations, handling group rooming lists and requests, and supporting front desk staffing with a focus on customer service.

Role requires attention to detail and a positive attitude as you monitor inventory, process group rooming lists, and assist with revenue management across Opera and iHotelier platforms.

Qualifications

• Must pass USPS Federal Background check

Responsibilities

• Monitor and analyze rooms inventory and increase average rate
• Help with staffing needs at the front desk and train agents on the operations of the reservation department
• Attend meetings to support business operations
• Calculate and prepare room pick-up reports
• Initiate and prepare reports as required
• Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other accommodations, and client correspondence relating to reservations
• Support revenue management strategies
• Manage all aspects of reservations including: processing rooming lists, revisions, cancellations, modifications in both Opera and ihotelier for both group and transient
• Manage all Courtesy and Social Room Blocks
• Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages, taxes, routing special requests)
• Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in compliance (rates, packages match what is contracted)
• Support FOM in management of all LNR accounts
• Build groups in iHotelier/USPS OPERATING SYSTEM and manage interface between ihotelier/USPS OPERATING SYSTEM and Opera on the group side
• Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close inventory, balance room type inventory, etc.
• Communicates effectively with all team members, Promotes Brand Culture, All other duties as assigned by management

Job description

Aramark Group Rooms and Reservation Coordinator is responsible for overseeing reservations operations, handling group rooming lists and requests, and supporting front desk staffing with a focus on customer service.

Role requires attention to detail and a positive attitude as you monitor inventory, process group rooming lists, and assist with revenue management across Opera and iHotelier platforms.