Group Reservations Coordinator: Deliver Flawless Stays

Davidson Hospitality Group; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Tuition Reimbursement

Hotel Discounts

Paid Time Off

Job summary

Davidson RiverLine Hotel in Memphis seeks a Reservation Group Coordinator to link sales, events and front office, ensuring smooth group reservations from start to finish. You will manage room blocks, maintain guest details, and deliver precise service reflecting excellence in hospitality.

The role suits detail-oriented, organized individuals who communicate well with clients and colleagues and thrive in a fast-paced environment. Bachelor's degree or hospitality experience preferred.

Qualifications

• Previous hotel or reservations experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems (Opera or similar).
• Ability to work collaboratively across departments.
• Strong customer service mindset and professional demeanor.
• Bachelor's degree or equivalent hospitality experience preferred.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Reservations experience

Organizational skills

Communication skills

Detail oriented

Microsoft Office

Opera PMS

Team collaboration

Hospitality mindset

Education

Bachelor's degree

Tools

Opera PMS

Microsoft Office

Job description

Davidson RiverLine Hotel in Memphis seeks a Reservation Group Coordinator to link sales, events and front office, ensuring smooth group reservations from start to finish. You will manage room blocks, maintain guest details, and deliver precise service reflecting excellence in hospitality.

The role suits detail-oriented, organized individuals who communicate well with clients and colleagues and thrive in a fast-paced environment. Bachelor's degree or hospitality experience preferred.