Front Desk Agent — Create Memorable Guest Stays

Davidson Hospitality Group; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

401K match

Tuition reimbursement

Paid Time Off (vacation, sick, etc.)

Job summary

Davidson Hospitality Group's Memphis RiverLine Hotel in downtown Memphis is seeking a friendly Front Desk Agent to welcome guests and set the tone for their stay. You will manage check-ins and check-outs, respond to inquiries with professionalism, and offer local dining and attraction recommendations.

This role emphasizes teamwork, accurate cash handling, and delivering memorable guest experiences in a fast-paced setting, with opportunities to grow within the Davidson portfolio.

Qualifications

• Customer service experience in hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving and ability to stay calm under pressure.
• Proficiency with hotel property management systems.
• Excellent organizational and multitasking abilities.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.
• Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Skills

Customer service

Communication skills

Cash handling

Problem solving

PMS software

Organizational skills

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Davidson Hospitality Group's Memphis RiverLine Hotel in downtown Memphis is seeking a friendly Front Desk Agent to welcome guests and set the tone for their stay. You will manage check-ins and check-outs, respond to inquiries with professionalism, and offer local dining and attraction recommendations.

This role emphasizes teamwork, accurate cash handling, and delivering memorable guest experiences in a fast-paced setting, with opportunities to grow within the Davidson portfolio.