Front Desk Agent

Davidson Hospitality Group; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

401K match

Tuition reimbursement

Paid Time Off (vacation, sick, etc.)

Job summary

Davidson Hospitality Group's Memphis RiverLine Hotel in downtown Memphis is seeking a friendly Front Desk Agent to welcome guests and set the tone for their stay. You will manage check-ins and check-outs, respond to inquiries with professionalism, and offer local dining and attraction recommendations.

This role emphasizes teamwork, accurate cash handling, and delivering memorable guest experiences in a fast-paced setting, with opportunities to grow within the Davidson portfolio.

Qualifications

• Customer service experience in hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving and ability to stay calm under pressure.
• Proficiency with hotel property management systems.
• Excellent organizational and multitasking abilities.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.
• Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Skills

Customer service

Communication skills

Cash handling

Problem solving

PMS software

Organizational skills

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

Memphis RiverLine Hotel (formerly Sheraton Memphis) is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Memphis RiverLine Hotel is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Memphis RiverLine Hotel presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.