Group Product Manager, Onboarding & Agentic Success

ServiceTitan; United States; Remote; USD 185,000 - 278,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Bonus program

Health benefits

Parental leave

Fertility support

Pet insurance

Job summary

ServiceTitan is seeking a Group Product Manager to lead a team of PMs and execute our agentic onboarding strategy across new and existing customers. You will own onboarding success, drive usage, and partner cross-functionally to shape the next phases of the strategy.

We value experience shipping AI-powered or agentic products, strong executive communication, and the ability to navigate ambiguity. A background in vertical SaaS or field service is a plus.

Qualifications

• 7–10 years of product management experience.
• Experience managing PMs and multi-team strategies.
• Experience improving onboarding, activation or time to value in B2B SaaS.
• Experience shipping AI-powered or agentic products.
• Clear executive communication with sound judgment under ambiguity.
• Vertical SaaS or field service experience a plus.

Responsibilities

• Lead execution of our agentic onboarding strategy across new and existing customers.
• Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought.
• Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket.
• Use results from the field to shape the next phases of the strategy.
• Hire, coach and grow a team of PMs.
• Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams.
• Rally the domain teams whose products customers set up during onboarding, with clear owners and shared tracking.
• Define and track metrics for time to value, product utilization, support resolution and churn.

Skills

7-10 years PM experience

PMs management

B2B SaaS onboarding/activation

AI-powered/agentic products

Executive communication

Decision making under ambiguity

Vertical SaaS/field service a plus

Job description

Ready to be a Titan? At ServiceTitan, we're building the agentic operating system for the trades. We're well into moving onboarding and the rest of the customer journey to an agent-led experience: one that knows each customer, sets them up on best practices and helps them resolve issues and grow. The vision is set, the strategy is taking shape, and the first agentic capabilities are coming to life. We're looking for a Group PM to lead a team of PMs in executing that strategy at scale and to shape its next phases based on what we learn.

What you'll do:

• Lead execution of our agentic onboarding strategy across new and existing customers
• Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought
• Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket Use results from the field to shape the next phases of the strategy Hire, coach and grow a team of PMs Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams Rally the domain teams whose products customers set up during onboarding, with clear owners and shared tracking Define and track metrics for time to value, product utilization, support resolution and churn

What you'll bring:

• 7-10 years of product management experience, including managing PMs Track record of executing complex, multi-team strategies to measurable results Experience improving onboarding, activation or time to value in B2B SaaS Experience shipping AI-powered or agentic products, with fluency in evaluation and data science tradeoffs Comfort partnering closely with operations, implementation, support and customer success teams Clear executive communication, with the judgment to make calls under ambiguity Vertical SaaS or field service experience a plus Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
• ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.
• For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $198,200 USD - $297,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $185,300 USD - $277,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
• We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.

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