Group Product Manager, CRM & Salesforce Platforms

General Motors Corporation; Michigan; Hybrid; USD 135,000 - 208,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

GM vehicle discounts

Paid vacation & holidays

Job summary

GM Energy is seeking a Group Product Manager to lead Salesforce CRM platforms across Sales, Marketing, Operations, eCommerce, Order Management and Customer Experience. You will own strategy, roadmap, and delivery of CRM capabilities and drive end-to-end customer journeys from lead generation to service and care.

You will mentor product managers, align CRM initiatives with business goals, leverage agile practices, and explore AI-enabled features to improve productivity, personalization, and

Qualifications

• Bachelor’s degree in a relevant business, marketing, technology, or technical field.
• 8–10+ years of product management experience with ownership of enterprise platforms.
• 6+ years of experience with Salesforce, CRM platforms, or related customer and sales technologies.
• Experience owning the end-to-end CRM customer journey from lead generation to care.
• Strong skills in Microsoft Office and Google Workspace.

Responsibilities

• Own and manage the Salesforce CRM product portfolio, strategy, and roadmap.
• Lead and mentor Product Managers to deliver scalable CRM solutions.
• Define CRM strategy to scale Salesforce with GM Energy’s growth and complexity.
• Coordinate lifecycle from discovery to retirement with cross-functional teams.
• Drive agile development, release processes, and adoption measurement.

Skills

Enterprise product management

Salesforce CRM

End-to-end CRM journey

Agile product development

Data-driven decision making

MS Office/Google Workspace

Education

Bachelor’s degree in business/tech

MBA (preferred)

Tools

Salesforce

CRM platforms

Job description

GM Energy is seeking a Group Product Manager to lead Salesforce CRM platforms across Sales, Marketing, Operations, eCommerce, Order Management and Customer Experience. You will own strategy, roadmap, and delivery of CRM capabilities and drive end-to-end customer journeys from lead generation to service and care.

You will mentor product managers, align CRM initiatives with business goals, leverage agile practices, and explore AI-enabled features to improve productivity, personalization, and