Group Manager, Customer Insights & Strategy

Toyota North America; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Toyota Financial Services in Plano, TX seeks a Group Manager, Customer Insights, Analytics, and Strategy to turn customer, dealer, client, and operational data into clear priorities and business value. You will build an enterprise capability for measuring drivers of loyalty and growth, with AI-enabled insights and predictive modeling.

You will lead a cross-functional team, translate complex data into actionable decisions, mentor talent, and ensure responsible data governance while partnering

Qualifications

• Deep expertise in customer and dealer insight generation.
• Strong command of loyalty measurement and key driver analysis.
• Ability to connect insight to growth, profitability, and operational performance.
• Strong strategic thinking paired with practical execution.
• Exceptional communication, storytelling, and relationship-building skills.
• Ability to synthesize large volumes of complex data into simple decisions.
• Strong analytical judgment, intellectual curiosity, and business acumen.
• Ability to evaluate customer experience through competitive and economic lenses.
• Strong understanding of responsible data use, privacy, and governance in a regulated environment.
• Strong analytical skills that enable leveraging data for decision making and continuous improvement.
• Customer-centric mindset: Passionate about understanding and delivering value to customers.
• Problem Solving: Adept at navigating complex challenges and delivering solutions that balance customer and business needs.
• Project management experience.
• Talent management experience.
• Budget accountability experience.

Responsibilities

• Identify and validate the key drivers of customer, dealer, and client attractions and loyalty.
• Measure TFS performance on those drivers across products, channels, and journeys.
• Compare TFS performance to competitors and best alternatives.
• Quantify opportunities to drive growth and value.

Skills

Customer insight

Analytics leadership

Data storytelling

Strategic thinking

Communication skills

Tools

SQL

Python

BI tools

Job description

Toyota Financial Services in Plano, TX seeks a Group Manager, Customer Insights, Analytics, and Strategy to turn customer, dealer, client, and operational data into clear priorities and business value. You will build an enterprise capability for measuring drivers of loyalty and growth, with AI-enabled insights and predictive modeling.

You will lead a cross-functional team, translate complex data into actionable decisions, mentor talent, and ensure responsible data governance while partnering