Head of Customer Insights & Analytics Strategy

toyota; Plano (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Toyota Financial Services in Plano, TX seeks a Group Manager, Customer Insights, Analytics, and Strategy to turn data into clear priorities and measurable business impact. You will build an enterprise capability that blends qualitative and quantitative research, loyalty drivers, and predictive analytics to guide Experience Owners and senior leaders.

The role emphasizes customer-centric thinking, governance of data, and strong communication across teams to drive growth and profitability.

Qualifications

• Proven leadership in customer insights, analytics, and strategy development.
• Strong ability to translate data into actionable business decisions and growth opportunities.
• Experience building enterprise capabilities blending qualitative and quantitative research and data science methods.

Responsibilities

• Identify and validate the key drivers of customer, dealer, and client attraction and loyalty.
• Measure performance on those drivers across products, channels, and journeys.
• Compare performance to competitors and best alternatives to prioritize improvements.

Job description

Toyota Financial Services in Plano, TX seeks a Group Manager, Customer Insights, Analytics, and Strategy to turn data into clear priorities and measurable business impact. You will build an enterprise capability that blends qualitative and quantitative research, loyalty drivers, and predictive analytics to guide Experience Owners and senior leaders.

The role emphasizes customer-centric thinking, governance of data, and strong communication across teams to drive growth and profitability.