Group Manager

Unitedsmarttech; Mishawaka (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Ongoing leadership training

Job summary

Unitedsmarttech is seeking a Group Manager to oversee multiple retail store locations in Mishawaka, Indiana. This role focuses on driving operational excellence, sales growth, and exceptional guest service. Candidates should have hands-on experience with technical repairs and proven leadership abilities.

The ideal candidate will exhibit strong communication and analytical skills, managing P&L statements while leading a high-performing team. A competitive compensation package is offered, including base pay and performance bonuses.

Qualifications

• 3–5 years of multi-unit retail or equivalent leadership experience.
• Hands-on technical repair experience with smartphones, computers, or game consoles.
• Proven ability to lead, motivate, and develop high-performing teams.

Responsibilities

• Oversee daily operations, sales, and performance of 2–3 store locations.
• Lead, coach, and develop store leaders.
• Analyze financial performance to identify growth opportunities.

Skills

Multi-unit retail leadership experience

Hands-on technical repair experience

Strong financial acumen

Ability to lead and motivate teams

Excellent communication skills

Tools

Microsoft Office

Job description

Position Summary

The Group Manager oversees multiple retail store locations to ensure operational excellence, sales growth, and exceptional guest service. This role provides leadership and accountability to store leaders, driving profitability, team development, and customer satisfaction in alignment with uBreakiFix by Asurion’s Core Values and business goals.

The ideal candidate has hands‑on repair experience with smartphones, computers, and game consoles, enabling them to support repair quality, performance standards, and customer trust.

Essential Duties and Responsibilities

• Oversee daily operations, sales, and performance of 2–3 store locations within the assigned region
• Lead, coach, and develop store leaders to drive consistent execution and results
• Analyze financial performance, including P&L statements, to identify growth and efficiency opportunities
• Drive recruitment, staffing, and engagement strategies to meet business needs
• Ensure consistent execution of the Serve, Solve (Resolve), and Sell customer experience
• Use performance data to develop targeted action plans and improvements
• Conduct operational reviews, coaching sessions, and performance evaluations
• Partner with senior leadership on reporting, business reviews, and strategic initiatives
• Maintain high repair quality standards and compliance with technical procedures

Qualifications

• 3–5 years of multi‑unit retail or equivalent leadership experience
• Hands‑on technical repair experience with smartphones, computers, or game consoles required
• Strong financial acumen, including P&L management
• Proven ability to lead, motivate, and develop high‑performing teams
• Excellent communication, analytical, and decision‑making skills
• Proficiency with Microsoft Office and standard business applications
• Ability to travel daily between assigned store locations.

Compensation & Benefits

• Base Pay: $20 – $22 per hour (approximately $41,600 – $45,760 based on full‑time hours)
• Incentives: Monthly store incentives and performance‑based bonuses
• Total Compensation Potential: $50,000 – $60,000+ annually, depending on store performance
• Benefits package includes medical, dental, vision, life insurance, paid time off, and ongoing leadership training

uBreakiFix by Asurion is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.