UBIF Store Lead

Asurion; Mokena (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive bi-weekly pay

Inclusive benefits (health, dental, &

Performance-based incentives

Cell phone allowance

Retirement savings plan

Paid time off & Employee Assistance

Life insurance & Continuing education

Career advancement opportunities

Job summary

Asurion's uBreakiFix by Asurion is seeking a Store Leader to drive growth in repair volume, sales, speed, and customer satisfaction. You will coach and motivate a team, manage operations, and ensure a positive customer experience.

Starting pay is $24.75 per hour with uncapped commission and profit sharing; average monthly incentive potential is $915, with opportunities for additional incentives based on performance. Weekend shifts may be required.

Qualifications

• High School Diploma or GED required.
• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office, especially Excel.
• Strong communication, organizational, and problem-solving skills.
• Flexible to work weekends, holidays, and varying shifts.
• Motivation to meet and exceed performance goals.

Responsibilities

• Lead your team to achieve store goals in repair volume, sales, speed, and profit.
• Coach and motivate your team to meet performance targets and deliver exceptional customer service.
• Ensure a positive customer experience by solving problems and empowering your team to do the same.
• Maintain store operations, including inventory management and a clean environment.
• Inspire, develop, and coach team members to reach their full potential.
• Conduct performance reviews and provide feedback.
• Guide your team in delivering excellent service and tailored tech solutions.
• Lead by example to address customer issues and help your team through challenges.
• Oversee repair quality, inventory, and a welcoming space for customers and employees.
• Support all roles in the store, from device repair to customer service.

Skills

Leadership

Coaching

Customer service

Communication

Excel

Problem solving

Flexible schedule

Team motivation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

POSITION OVERVIEW

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay: $24.75 per hour + uncapped commission + profit sharing

Average monthly incentive potential: $915, with unlimited earning potential!

Key Responsibilities

• Leading your team to achieve store goals in repair volume, sales, speed, and profit.
• Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
• Ensuring a positive customer experience by solving problems and empowering your team to do the same.
• Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.
• Team Leadership: Inspire, develop, and coach team members to achieve their full potential.
• Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience, including coaching and training
• 2+ years of customer service experience
• Proficiency in Microsoft Office, especially Excel
• Strong communication, organizational, and problem-solving skills
• Flexibility to work weekends, holidays, and varying shifts
• Motivation to meet and exceed performance goals

Perks & Benefits

• Competitive bi-weekly pay
• Inclusive benefits (health, dental, vision)
• Performance-based incentives
• Cell phone allowance
• Retirement savings plan
• Paid time off & Employee Assistance Program
• Life insurance & Continuing education support
• Opportunities for career advancement

About Asurion

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

The Asurion Way

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

• Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent: We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity: We take ownership and pride in the work we do. We build trust-based relationships and do what’s right—even when no one is looking.

Asurion is an equal opportunity employer.

We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.