Group Manager

Unitedsmarttech; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Leadership training

Job summary

uBreakiFix by Asurion is seeking a Group Manager to oversee 2–3 store locations in the Grand Rapids area, driving sales growth, guest service, and profitability while leading store leaders.

Ideal candidates have hands-on repair experience with smartphones, computers, and game consoles and can support repair quality, performance standards, and customer trust while aligning with core values.

Qualifications

• 3–5 years of multi-unit retail or equivalent leadership experience.
• Hands-on repair experience with smartphones, computers, or game consoles.
• Strong financial acumen including P&L management.
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent communication, analytical, and decision-making skills.
• Proficiency with Microsoft Office and standard business applications.
• Ability to travel daily between assigned store locations.

Responsibilities

• Oversee daily operations and performance of 2–3 store locations.
• Lead, coach, and develop store leaders to drive results.
• Analyze financial performance, including P&L statements, to identify growth opportunities.
• Drive recruitment, staffing, and engagement strategies to meet business needs.
• Ensure consistent execution of the Serve, Solve, and Sell customer experience.
• Use performance data to develop targeted action plans and improvements.
• Conduct operational reviews, coaching sessions, and performance evaluations.
• Partner with senior leadership on reporting, business reviews, and strategic initiatives.
• Maintain high repair quality standards and compliance with technical procedures.

Skills

Repair experience

Team leadership

Financial acumen

Communication skills

MS Office

Travel readiness

Tools

Microsoft Office

Job description

Position Summary

The Group Manager oversees multiple retail store locations to ensure operational excellence, sales growth, and exceptional guest service. This role provides leadership and accountability to store leaders, driving profitability, team development, and customer satisfaction in alignment with uBreakiFix by Asurion's Core Values and business goals.

The ideal candidate has hands-on repair experience with smartphones, computers, and game consoles, enabling them to support repair quality, performance standards, and customer trust.

Essential Duties and Responsibilities

• Oversee daily operations, sales, and performance of 2-3 store locations within the assigned region
• Lead, coach, and develop store leaders to drive consistent execution and results
• Analyze financial performance, including P&L statements, to identify growth and efficiency opportunities
• Drive recruitment, staffing, and engagement strategies to meet business needs
• Ensure consistent execution of the Serve, Solve (Resolve), and Sell customer experience
• Use performance data to develop targeted action plans and improvements
• Conduct operational reviews, coaching sessions, and performance evaluations
• Partner with senior leadership on reporting, business reviews, and strategic initiatives
• Maintain high repair quality standards and compliance with technical procedures

Qualifications

• 3-5 years of multi-unit retail or equivalent leadership experience
• Hands-on technical repair experience with smartphones, computers, or game consoles required
• Strong financial acumen, including P&L management
• Proven ability to lead, motivate, and develop high-performing teams
• Excellent communication, analytical, and decision-making skills
• Proficiency with Microsoft Office and standard business applications
• Ability to travel daily between assigned store locations

Compensation & Benefits

• Base Pay: $20 - $22 per hour (approximately $41,600 - $45,760 based on full-time hours)
• Incentives: Monthly store incentives and performance-based bonuses
• Total Compensation Potential: $50,000 - $60,000+ annually, depending on store performance
• Benefits package includes medical, dental, vision, life insurance, paid time off, and ongoing leadership training

uBreakiFix by Asurion is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.